Frequently Asked Questions

All videos are delivered in 1080p. Landscape is 1920x1080. Vertical is 1080x1920. You choose one format per order and you do not receive both.

No. You pick either vertical or landscape and that is the version you receive.

No. We do not create multiple versions from the same order.

Typical length is about 30 seconds. If you only submit the minimum 10 photos, your video will be closer to 15 seconds.

You can upload your photos during checkout if you are ready. If you are not ready, click Upload Later and you will receive an email with an upload link. Turnaround time starts once we receive your photos.

15 to 20 photos are ideal for best results. 10 photos is the minimum. 20 photos is the maximum.

Turnaround is within 48 hours after we receive your photos. Most orders are delivered in about 24 hours. Rush delivery guarantees 24 hours. The clock starts when we receive your photos.

Yes. Rush delivery guarantees a 24 hour turnaround.

Pricing is structured by package. If you want multiple videos or multiple listings, choose the package that fits what you need.

Not right now. It is something we are exploring.

Payment is required upfront.

Music is included. Captions are not included. On screen text can be added (the listing address, pending, or sold).

No. Music selection is not customizable.

No. We do not offer hashtags, captions for the post, or post copy as add ons.

One round of revisions is included. Additional revision rounds are $20 per round.

Yes. You get full usage rights and can use it anywhere. There are no restrictions and no watermarks. We may use the final video for our portfolio.

Email us at [email protected]. We typically respond within 24 hours.