Privacy Policy

Listing Refresh Media values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website or use our services.

By using our website or services, you agree to this Privacy Policy.

1. Contact

If you have questions about this Privacy Policy or how we handle data, contact us at

[email protected]

2. Information we collect

We may collect the following types of information.

Information you provide to us:

-Name

-Email address

-Phone number

-Company name

-Order details and project intake details

-Messages you send us through forms, email, text, or chat

-Client content you submit for production

-Listing photos and other media

-Property address and listing details

-Brand assets such as logos and colors

-Any captions, scripts, or notes you provide

-Information collected automatically

-Device and browser information

-IP address and general location derived from IP

-Pages viewed, clicks, and time spent on pages

-Referral source such as what site or ad sent you to us

-Cookies and similar tracking technologies

3. Payments

Payments are processed through Stripe or a Stripe based payment solution. We do not store full payment card numbers on our servers. Stripe may collect payment details to complete the transaction and to help prevent fraud.

4. How we use information

We use personal information to

-Provide and deliver services and customer support

-Process orders and payments

-Communicate about projects, updates, and delivery

-Send administrative messages such as receipts, service notices, and policy updates

-Improve the website, services, and user experience

-Prevent fraud, abuse, and security incidents

-Comply with legal obligations

-Marketing messages

If you opt in, we may send marketing emails. You can unsubscribe at any time using the link in an email or by contacting us at [email protected].

5. Cookies, analytics, and advertising pixels

We may use cookies and similar technologies to help the site function and to understand how visitors use the site.

We may use analytics tools, including Google Analytics, to measure traffic and usage. These tools may collect information such as IP address, device identifiers, browser type, pages visited, and actions taken on the site.

We may use advertising and measurement tools, including Meta Pixel, to understand ad performance, build audiences for advertising, and improve marketing. Meta may collect or receive information about your activity on our site through cookies and similar technologies.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. How we share information

We may share information in the following situations.

Service providers

We may share information with vendors who help us run the business, such as payment processing, website hosting, email and messaging tools, analytics providers, and file delivery tools. These providers are permitted to use information only as needed to provide services to us.

Legal and safety

We may disclose information if required to comply with law or valid legal process, or to protect the rights, property, and safety of Listing Refresh Media, our clients, or others.

Business transfers

If we are involved in a merger, acquisition, financing, or sale of all or part of the business, information may be transferred as part of that transaction.

We do not sell your personal information.

7. Portfolio and promotional use

Unless you opt out in writing before delivery, you grant us permission to display the finished video and still frames from it for our portfolio, website, and social media.

To opt out, email [email protected] before we deliver the final video.

8. Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including providing services, meeting legal obligations, resolving disputes, and enforcing agreements.

Project files and deliverables

We may delete working files and delivery links after a period of time unless you purchase storage, request extended retention, or we agree otherwise in writing.

-Default retention you can use now

-Delivery links available for 30 days

-Internal retention of project files for 90 days

9. Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system can be guaranteed completely secure, so we cannot promise absolute security.

10. Your choices and rights

Depending on where you live, you may have rights related to your personal information, including access, correction, deletion, and opting out of marketing.

To request access, correction, or deletion, contact [email protected].

We may need to verify your identity before completing your request.

11. Children

Our website and services are not intended for children under 13, and we do not knowingly collect information from children under 13.

12. Third party links

Our site may link to third party websites or services. Their privacy practices are not controlled by us. Review their privacy policies before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the effective date when changes are posted. Continued use of the site after an update means you accept the updated policy.

Effective date: February 9, 2026