Terms of Service

Welcome to Listing Refresh Media.

These Terms of Service govern your access to and use of our website and services. By using our site or purchasing services, you agree to these Terms.

If you do not agree, do not use the site or services.

1. Definitions

Company, we, us, our means Listing Refresh Media.

Client, you, your means the person or business purchasing or using the services.

Services means the creation of short form property videos using client supplied listing assets, including photos and related materials.

2. What we provide

We create short form property videos using the listing assets you provide. Videos are edited and delivered in the formats and aspect ratios described on the order page or in your invoice, checkout, or written agreement.

3. Eligibility and account responsibilities

You represent that you are at least 18 and have authority to enter into these Terms on behalf of your business if applicable.

If you create an account or provide contact information, you agree that the information is accurate and that you will keep it updated.

4. Orders, intake, and turnaround

After purchase, you must provide the required intake information and assets. Turnaround times are estimates and depend on timely delivery of your materials and your responsiveness during revisions.

We are not responsible for delays caused by missing assets, unclear instructions, platform outages, or third party issues.

5. Client content and permissions

You are responsible for the content you provide. By uploading, sending, or otherwise providing photos, logos, music, property details, agent branding, and other materials, you represent and warrant all of the following:

You own the content or have the legal right to use it for marketing the listing and to authorize us to use it to produce the video.

Your use and our use of the content will not violate any law or any third party rights, including copyright, trademark, privacy, publicity, MLS rules, brokerage policies, or photographer licensing restrictions.

You have obtained all necessary permissions from the property owner and any identifiable persons shown in the content.

You grant us a worldwide, non exclusive, royalty free license to use, reproduce, modify, edit, display, and create derivative works from your provided content solely for the purpose of providing the Services, including creating drafts, revisions, and final deliverables.

If a third party claim arises based on client provided content, you agree to cooperate with us and you agree to indemnify us as described below.

6. Revisions and approvals

Unless your order states otherwise, your purchase includes one revision round focused on reasonable edits such as pacing, sequencing, text adjustments, music swap from our available options, and minor style tweaks.

A revision does not include major restructuring, new direction, new copy, new assets, adding brand packages not provided during intake, or multiple stakeholder approvals. Additional revisions or reworks may require an additional fee.

If you do not respond with approval or revision notes within [10] business days after delivery of a draft, we may treat the draft as accepted and close the project.

7. Payments, fees, and taxes

Prices are listed on our site or in your invoice. Payment is due in full before production begins unless we agree otherwise in writing.

You are responsible for any applicable taxes. You authorize us to charge the payment method you provide for the amounts agreed.

8. Refunds and cancellations

Because our work is custom and time based, refunds are limited.

Default policy, edit as you prefer:

If you cancel before production starts, you may request a refund minus any processing fees.

If production has started, no refunds are provided.

If we cannot complete the Services due to our own failure, our maximum responsibility is to refund the amount you paid for the affected order.

Chargebacks are not a substitute for working with us to resolve a problem. If you file a chargeback without first giving us a reasonable chance to fix the issue, you remain responsible for amounts owed and any fees we incur.

9. Delivery, hosting, and backups

Final videos are delivered by download link or the delivery method specified in your order. You are responsible for downloading and saving your files within the link availability period.

We do not guarantee long term storage of your files unless you purchase a storage add on or we agree in writing.

10. Ownership of deliverables

Once you have paid in full, you receive a license to use the final delivered video for marketing the specific listing, agent, or brokerage, including posting on social platforms, email, and websites.

Unless we agree in writing:

You may not sell, sublicense, or transfer the video as a standalone product.

You may not use the video as part of a template product for resale.

We retain ownership of our editing workflow, project files, presets, and internal methods.

11. Portfolio and promotional use

Unless you opt out in writing before delivery, you grant us permission to display the finished video and still frames from it for our portfolio, website, social media, pitch decks, and ads. We will not disclose private information you did not already make public through listing marketing.

Opt out by emailing: [email protected]

12. Third party platforms and music

If you request platform specific delivery or posting guidance, you understand that social platforms and MLS rules vary and change. You are responsible for confirming compliance with your MLS, brokerage, and platform policies.

If music is included, it will be from our available sources. We do not guarantee that a platform will never flag audio. If a platform flags audio, we can swap music as a revision if your order includes revisions, or as a paid update if outside scope.

13. Prohibited uses

You agree not to use the site or Services to:

violate laws or third party rights

submit infringing, deceptive, or unlawful materials

distribute malware or interfere with the site

harass, threaten, or abuse others

misrepresent a property or intentionally mislead buyers

We may refuse service or terminate access if we reasonably believe a prohibited use is occurring.

14. Disclaimers

We provide Services as is and as available. We do not guarantee any specific results, including increased leads, showings, offers, or sales.

Marketing performance depends on many factors outside our control, including pricing, condition, location, market conditions, listing description, distribution, platform algorithms, and agent follow through.

15. Limitation of liability

To the maximum extent allowed by law, our total liability for any claim related to the site or Services is limited to the amount you paid to us for the specific order that gave rise to the claim.

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost deals, loss of data, or business interruption.

16. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, losses, liabilities, and expenses including reasonable attorney fees arising from:

your content or your use of the deliverables

your breach of these Terms

allegations that your provided materials infringe or violate third party rights

your violation of MLS rules, brokerage policies, or laws

17. Privacy

Our Privacy Policy explains how we collect and use information. By using the site, you agree to our Privacy Policy.

Privacy Policy link

18. Termination

We may suspend or terminate access to the site or Services if you breach these Terms. Sections intended to survive termination will survive, including ownership, limitations, indemnification, and dispute terms.

19. Changes to these Terms

We may update these Terms from time to time. The effective date will change when updates are posted. Continued use of the site or Services after changes means you accept the updated Terms.

20. Governing law and disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law rules.

Venue for any dispute will be the state or federal courts located in [Wayne County, Michigan] unless we both agree to an alternative dispute process in writing.

21. Contact

Listing Refresh Media

Email: [email protected]